FAQ, Shipping Times & Refund Policy

Jewellery information

We will always state if the jewellery is Sterling Silver, Silver Plated, Silver Toned or Gold although I cannot be 100% sure they are said materials as I outsource these but I make every effort to ensure I am giving you the correct information. Please bear in mind that the items I sell are costume jewellery, unless specified Stainless Silver or Solid Silver. They are not meant for long wear. For more information on how to take care of your jewellery, visit the 'Jewellery Care' Section.

Delivery Times

Most of the pieces online are put together by hand which means on occasion the items take a little longer to arrive; especially during busy periods. We will do my absolute best to ensure you receive your package as quickly as possible. 

As a rough guide, shipping to the UK can take up to 7 days and International Postage can take anywhere from 7 to 28 days.

Refund and Returns Policy

If the items are damaged when you receive them, please get in touch with us as soon as possible so we can arrange a replacement. This will mean you sending the item back. Once the item has been received, postage will be refunded and your item will be fixed/replaced and sent back to you.

If you are an international customer, please allow up to 28 days for your items to arrive before getting in touch with us. We have no control of the Postage times once your items have left our hands.

We do offer a Tracked and Signed option at the checkout for both the UK and international, if you would like that peace of mind.

If you do want to return your items, you have 28 days from the date of the dispatched email to do so.

Custom Orders

If there is something you'd particularly like that you don't see on my website, for example whether it be a combination of pendants that's on a chain but not on a choker, please don't hesitate to request it as I welcome custom orders greatly. You can get in touch by visiting the, 'Contact Us' page.

Feedback

We welcome all kinds of feedback. If you have any questions, queries, qualms or generally just nice words please don't hesitate to get in touch with me and we will be more than happy to help you within 24 hours. If you get chance, please follow us on Social Media and tag us in your posts/leave a review on Facebook. Each comment, like, tag is so greatly appreciated for a little business like ours!!